Helpdesk Support

Bayaud is able to act as your first line of support by offering Tier 1, 24-7 IT Helpdesk services.  With Tier 1 IT Helpdesk outsourcing from Bayaud, you can focus your time and energy on the bigger picture while we provide customers with professional and immediate help desk support. Reduce costs by utilizing Bayaud’s high-quality, highly motivated home based agents.  Our certified, US-based IT professionals assist callers in the following ways:


  • Walk callers through initial troubleshooting
  • Create work tickets
  • Receive and process system notifications
  • Coordinate with higher Tier Helpdesk support as appropriate